ETSU chose technology company TZ as its business partner, hoping for a partner that would listen to its concerns and suggestions, then provide a solution specific to college mail centers. By deploying TZ’s intelligent parcel lockers at ETSU, McCarty has completely overhauled the way packages are handled and delivered. The parcel lockers brought immediate advantages, among them 24/7 access for student package pick ups, which reduced the need for shelving to store the parcels and means that they do not have to be handled numerous times before final delivery.
More unexpected but equally welcome was the positive reaction of students. Today parcel drop off to pick up has an average turnaround time of 5.5 hours, and 94% of packages are picked up within 24 hours, greatly enhancing delivery throughput. The reduction in the time and personnel needed to process parcels allowed ETSU staff to implement new processes and pursue new services to generate additional revenue streams for the mail center without increasing staffing levels.